Telemed handles scheduling, patient communication, and front-office operations so your clinical team can focus entirely on care — not phone calls.
HIPAA-aligned processes — your patients' data is always protected. BAA available.
Every unanswered call is a patient who booked elsewhere. Most practices lose 20-30% of inbound calls during peak hours.
Without proactive reminder workflows, no-show rates can exceed 20% — leaving costly gaps in your appointment book every day.
Over 41 million US residents speak Spanish at home. Without bilingual support, you're turning away a significant patient demographic.
Hiring, training, and retaining front-desk staff costs far more than most practices realize — with zero flexibility during high-volume periods.
Without a dedicated team managing billing communication, outstanding balances accumulate and cash flow suffers month after month.
Online reviews increasingly reflect the phone and scheduling experience. First impressions start long before the appointment.
A fully trained, bilingual front-office team that answers every call as if they were sitting in your practice — with your scripts, your tone, and your scheduling rules.
Reduce no-shows by up to 40% with intelligent scheduling workflows, multi-channel reminders, and automated confirmations — synchronized with your existing calendar.
Meet patients where they are — voice, SMS, WhatsApp, email, or chat. Every touchpoint managed with consistency, empathy, and full compliance.
Recover more outstanding balances with empathetically trained agents who increase collection rates without damaging the patient relationship.
Automate high-volume, low-complexity interactions — confirmations, FAQs, hours, directions — freeing your live agents for conversations that need a real human touch.
Telemed operates from Medellín, Colombia — giving US medical practices all the cost advantages of outsourcing, without the time zone friction, cultural distance, or communication gaps of offshore alternatives in Asia or Eastern Europe.
Medellín runs on EST year-round — no daylight saving confusion, no 12-hour lag. Your agents work your hours, answer your phones, and attend your meetings in real time.
Colombian agents are culturally close to US patients — especially the 41M+ Spanish-speaking Americans who expect empathetic, fluent communication in their native language.
Our clients replace $20/hr front-desk staff with trained, certified Telemed agents at a fraction of the cost — with zero overhead for recruiting, benefits, or turnover.
Recognized globally as one of Latin America's most innovative cities, Medellín produces world-class bilingual talent trained specifically for US healthcare and business services.
How a Central Florida cardiovascular practice transformed its operations with Telemed's nearshore bilingual BPO team.
This Central Florida cardiovascular practice was growing — but its front office operations were not keeping up. With an English-only staff, a high volume of missed calls, and escalating no-show rates, the practice was losing patients and revenue daily.
Telemed implemented a fully bilingual, HIPAA-aligned front office team integrated with the practice's EHR. Within 14 days, a dedicated team was handling all inbound calls, scheduling, reschedules, and no-show outreach — in both English and Spanish.
Dedicated bilingual agents handling 100% of inbound call volume during practice hours
English & Spanish agents with medical terminology training and HIPAA compliance
Automated no-show outreach, appointment reminders, and reschedule campaigns
| Metric | Before Telemed | With Telemed |
|---|---|---|
| Call Answer Rate | ~60% | 90%+ |
| Average Answer Time | 90 seconds | 20 seconds |
| Lost / Abandoned Calls | 40% | <5% |
| No-Show Rate | Baseline | 20% reduction |
| No-Shows Rescheduled | Minimal | 50% recovered |
| Missed Call → Appointment | 0% | 15% converted |
| Language Capability | English only | English & Spanish |
| Cost per FTE (hourly) | $20/hr | $14/hr |
"Telemed transformed our front office completely. We stopped losing patients to unanswered calls, our Spanish-speaking patients finally felt heard, and we cut our front desk costs by 30% — all within the first 90 days. I only wish we had done this sooner."— Medical Director, Cardiovascular Practice | Central Florida
No complex IT projects. No long procurement cycles. We integrate with your existing systems and go live fast.
We learn your workflows, patient volume, EHR system, and communication goals in a focused 30-minute call.
We configure scripts, integrate with your scheduling system, and train your dedicated agent team on your protocols.
We go live alongside your team, refining in real time. Full QA and a supervised transition period included.
Monthly performance reports, call recordings, and a dedicated account manager to continuously improve outcomes.
Our agents train specifically on healthcare workflows, medical terminology, and HIPAA-aligned practices — not repurposed retail call center staff.
550+ English and Spanish certified agents ready to serve your entire patient population with cultural competency and genuine fluency.
Real-time dashboards, call recordings, and monthly performance reviews. You always know exactly how your patients are being served.
AI-powered automation handles the routine. Trained agents handle everything that requires empathy, judgment, and a warm voice.
"Our no-show rate dropped from 24% to under 11% in the first 90 days. The team integrated with Athena seamlessly and our front desk staff can finally focus on the patients in front of them."
"We serve a largely Spanish-speaking community and were losing patients due to language barriers at the front desk. Telemed solved that problem completely — patient satisfaction scores improved almost immediately."
Our processes, infrastructure, and agent training are designed around healthcare data privacy. Business Associate Agreement (BAA) available for qualifying partners.
Everything you need to know before getting started.
We integrate with all major EHR and practice management systems including Epic, Athena, Kareo, eClinicalWorks, Nextgen, Modernizing Medicine, and more. If you use a different system, our technical team will assess compatibility during your discovery call at no cost.
Most practices are fully up and running within 7 to 14 business days of signing. This includes agent training on your protocols, EHR integration testing, and a supervised soft-launch period to ensure everything runs smoothly before we take full volume.
Yes. All Telemed agents serving US healthcare clients go through rigorous bilingual certification in both English and Spanish, including medical terminology, cultural sensitivity training, and accent-neutralization coaching. We don't just translate — we communicate with cultural fluency.
Our operations are designed with HIPAA-aligned protocols including encrypted communications, access controls, mandatory staff training, and secure data handling procedures. We provide a Business Associate Agreement (BAA) for all healthcare partners. Our security team conducts regular audits to maintain compliance standards.
Pricing is customized based on your call volume, number of services, coverage hours, and team size required. We don't charge setup fees for standard configurations. Most practices find our service costs 40-60% less than equivalent in-house staffing once you factor in recruitment, training, benefits, and turnover. Book a consultation for a detailed quote.
Absolutely. You get access to a real-time dashboard with call recordings, quality scores, answer times, no-show rates, and other KPIs. Monthly performance reviews with your dedicated account manager ensure you always have visibility and control over your patient communication operation.
Fill out the form and a Telemed healthcare specialist will reach out within 2 business hours. We always start with a discovery call to fully understand your situation before recommending anything.
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