🧑⚕️ Healthcare BPO Specialists
Your Practice Deserves a Patient Experience That Wins Loyalty
Telemed handles scheduling, patient communication, and front-office operations so your clinical team can focus entirely on care — not phone calls.
Telemed handles scheduling, patient communication, and front-office operations so your clinical team can focus entirely on care — not phone calls.
Telemed by the numbers
Patient calls managed annually
Certified bilingual agents
Years of Healthcare BPO experience
Client satisfaction rate
HIPAA-aligned processes — your patients' data is always protected. BAA available.
Trusted by practices across multiple specialties
The Challenge
We solve the six most common friction points holding practices back from growth.
Every unanswered call is a patient who booked elsewhere. Most practices lose 20–30% of inbound calls during peak hours.
Without proactive reminder workflows, no-show rates can exceed 20% — leaving costly gaps in your appointment book every day.
Over 41 million US residents speak Spanish at home. Without bilingual support, you're turning away a significant patient demographic.
Hiring, training, and retaining front-desk staff costs far more than most practices realize — with zero flexibility during high-volume periods.
Without a dedicated team managing billing communication, outstanding balances accumulate and cash flow suffers month after month.
Online reviews increasingly reflect the phone and scheduling experience. First impressions start long before the appointment.
What We Do
Everything your front office needs — without the overhead of hiring in-house.
A fully trained, bilingual front-office team that answers every call as if they were sitting in your practice — with your scripts, your tone, and your scheduling rules.
Reduce no-shows by up to 40% with intelligent scheduling workflows, multi-channel reminders, and automated confirmations — synchronized with your existing calendar.
Meet patients where they are — voice, SMS, WhatsApp, email, or chat. Every touchpoint managed with consistency, empathy, and full compliance.
Recover more outstanding balances with empathetically trained agents who increase collection rates without damaging the patient relationship.
Automate high-volume, low-complexity interactions — confirmations, FAQs, hours, directions — freeing your live agents for conversations that need a real human touch.
The Process
No complex IT projects. No long procurement cycles. We integrate with your existing systems and go live fast.
We learn your workflows, patient volume, EHR system, and communication goals in a focused 30-minute call.
We configure scripts, integrate with your scheduling system, and train your dedicated agent team on your protocols.
We go live alongside your team, refining in real time. Full QA and a supervised transition period included.
Monthly performance reports, call recordings, and a dedicated account manager to continuously improve outcomes.
Patient calls handled per year
Average no-show reduction
Certified bilingual agents
Client satisfaction rate
Why Telemed
Our agents train specifically on healthcare workflows, medical terminology, and HIPAA-aligned practices.
550+ English and Spanish certified agents ready to serve your entire patient population with genuine fluency.
Real-time dashboards, call recordings, and monthly performance reviews. Full visibility, always.
AI-powered automation handles the routine. Trained agents handle everything requiring empathy and judgment.
HIPAA-aligned operations. Our processes, infrastructure, and agent training are designed around healthcare data privacy. Business Associate Agreement (BAA) available.
"Our no-show rate dropped from 24% to under 11% in the first 90 days. The team integrated with Athena seamlessly and our front desk staff can finally focus on the patients in front of them."
"We serve a largely Spanish-speaking community and were losing patients due to language barriers at the front desk. Telemed solved that problem completely — patient satisfaction scores improved almost immediately."
FAQ
Everything you need to know before getting started.
