Bilingual medical billing, coding, prior authorizations, insurance verification, and patient communication for US medical practices. Same EST/CST time zone. Contracts under US law. Up and running in days.
Telemed by the numbers
Patient calls managed annually
Certified bilingual agents
Years of Healthcare BPO experience
Client satisfaction rate
HIPAA-compliant processes & US-hosted systems – your patients' data stays protected, with a BAA signed for every client.
Trusted by practices across multiple specialties
The Challenge
We take on the back-office and front-office work that slows practices down — from denials to no-shows.
Every unanswered call is a patient who booked elsewhere. Most practices lose 20–30% of inbound calls during peak hours.
Without proactive reminder workflows, no-show rates can exceed 20% – leaving costly gaps in your appointment book every day.
Over 41 million US residents speak Spanish at home. Without bilingual support, you're turning away a significant patient demographic.
Hiring, training, and retaining front-desk staff costs far more than most practices realize – with zero flexibility during high-volume periods.
Rejected claims and unworked accounts receivable quietly erode income. Without dedicated follow-up, money you've already earned sits uncollected.
Manual authorization and verification work eats staff hours and delays treatment — frustrating patients and providers alike.
What We Do
The back-office and front-office work your practice runs on — handled by a healthcare-trained bilingual team inside your systems.
Revenue cycle — back office
End-to-end RCM that tightens cash flow – cleaner claims, faster reimbursement, and fewer denials.
Accurate claim submission and ICD-10 coding aligned to payer rules – to cut rejections and revenue leakage.
Faster authorizations and eligibility checks, so care isn't held up by paperwork.
Records kept clean, current, and correctly organized inside your EHR.
Patient communication — front office
A bilingual front-office team that answers every call and manages your calendar – with your scripts, your tone, and your scheduling rules.
Meet patients where they are – voice, SMS, WhatsApp, email, or chat. Every touchpoint managed with consistency and empathy.
Automate high-volume, low-complexity interactions – confirmations, FAQs, hours, directions – freeing your live agents for conversations that need a real human touch.
The Process
No complex IT projects. No long procurement cycles. We integrate with your existing systems and go live fast.
We map your workflows – billing, coding, authorizations, scheduling – your EHR, and your goals in a focused 30-minute call.
We configure scripts, integrate with your scheduling system, and train your dedicated agent team on your protocols.
We go live alongside your team, refining in real time. Full QA and a supervised transition period included.
Monthly performance reports, call recordings, and a dedicated account manager to continuously improve outcomes.
Patient calls handled per year
Average no-show reduction
Certified bilingual agents
Client satisfaction rate
Why Telemed
Our agents train specifically on healthcare workflows, medical terminology, and HIPAA-compliant practices.
550+ English and Spanish certified agents ready to serve your entire patient population with genuine fluency.
Real-time dashboards, call recordings, and monthly performance reviews. Full visibility, always.
AI-powered automation handles the routine. Trained agents handle everything requiring empathy and judgment.
HIPAA-compliant operations. US-hosted systems, encryption in transit and at rest, and agent training built around healthcare data privacy. A Business Associate Agreement (BAA) is signed with every client.
"Our no-show rate dropped from 24% to under 11% in the first 90 days. The team integrated with Athena seamlessly and our front desk staff can finally focus on the patients in front of them."
"We serve a largely Spanish-speaking community and were losing patients due to language barriers at the front desk. Telemed solved that problem completely – patient satisfaction scores improved almost immediately."
Security & compliance
Security is the first question a US practice asks an offshore partner. Here's exactly how we handle it.
American clients contract with our US LLC, under US law.
A Business Associate Agreement is signed with every healthcare client.
All data is encrypted in transit and at rest.
Client systems of record are US-hosted.
Agents are trained on HIPAA and healthcare data security, with role-based access.
HIPAA-compliant operations · PCI DSS · COPC certified · ISO 9001 in progress.
Monitoring and a regular audit cadence keep these controls in force.
FAQ
Everything you need to know before getting started.
A Telemed healthcare specialist will reach out personally to understand your needs and walk you through the right solution.
🔒 Your information is confidential and never shared with third parties.
A Telemed specialist will reach out within 2 business hours to schedule your free consultation.